Your Feedback
We want your experience at Brain Train to be a great one and we welcome all feedback.
Your compliments, complaints and suggestions are valuable to us and will help us to improve and enhance our services.

How we handle your feedback?
We will always respond as quickly as possible and you can assist us by providing as
much relevant detail as you can when you first contact us via the form below. Please note
that sometimes feedback can be in relation to complex matters and we may have to speak to someone in a
department who is handling your matter before we can respond.

Who else will know about my complaint?
Your privacy and confidentiality will be respected and protected. If you don’t want
to provide your name, you don’t have to, however if you do provide your name, you will not be
discriminated against or disadvantaged in your dealings with us.

What do I need to tell you?
To help us to respond quickly to your feedback we ask you to provide as many specific details
as you can on the feedback form. If you have a complaint, please tell us tell us how you would like to see it
resolved. We will endeavour to resolve your complaint as quickly as possible. You should also include details of
any letters that you may have sent or received from us as well as your recollection of any phone calls or
other discussions you have had with Brain Train staff about the matter.

Further assistance
Please contact us on 1300 209 634 if you:

  • You need assistance to lodge your feedback, including an interpreter or someone authorised to speak on your behalf
  • You are not happy with how we have handled your feedback

When ready, complete the form below and a Manager will contact you ASAP.